Improving Service Operation Performance by a Cross-Industry Reference Model

The importance of business related services has been growing consequently during the past years. Industrial Services constitute the greatest share of business related service with 30% of their intermediate output. But those kinds of services are facing tremendous challenges in terms of synchronizing their process with the manufacturing processes of their customers. The EU funded project InCoCo-S aims to tackle these challenges by the development of an innovative reference model for the collaboration between Service Providers and Manufacturers. Currently, the development of the structure of the reference model is finished and its validation has already begun. In this scope, SKF, as one of the consortium partners, is currently implementing the results in their new service division – Windmill Condition Monitoring. This paper provides detailed information about conducted surveys within the InCoCo-S project, the Reference Model and its practical application.